FAQ

Frequently asked questions

FAQ can be useful for you to take a look at, if you are a new member or looking for an answer to a specific question.
In case you don’t find the answer to your question here, you are very welcome to contact us.

It depends on what class you’ve signed up for. Under the menu Classes you can see what we recommend you to wear for each specific class.
Generally, for all pole classes you should bring:

  • Short and regular training clothes (short aren’t necessary for hen/stag parties)
  • We generally train in bare feet, but if you want to train with shoes you are welcome to do so. Please note that they have to be professional dance/pole shoes.
  • A small towel to wipe off the pole
  • A bottle for water

For flexibility classes, it’s a good idea to bring some rather warm training clothes, as you will get the most out of the class, if your body is kept warm throughout the class, even when you are lying still in some of the stretches.

Yes you can! Very few people are already strong or flexible when they start, as this is something you will achieve by starting and not a prerequisite to start. Our beginner classes (Pole Level 1), is designed to build the fundamental strength from scratch, so everyone can take part. We have no expectations to your current fitness level, strength or flexibility. It is a general misconception, that you have to be extremely strong or flexible to start training pole, which definitely isn’t true. You can come just as you are! If you want to build strength and flexibility, and feel you are behind in these areas, then our Pole Level 1 and flexibility classes are just right for you”

Becoming a member can happen either by signing a members contract in the studio or by registering online in the menu “Sign up for a membership“. Subsequently, you will be registered in our system, receive a welcome mail with your personal login information for our booking system. Then you can use your membership.
The first time you show up for training, you have to ask the instructor for your membership card and sign a contract (if you signed up online).

We have an age limit of 16 years. This means that no individuals below the age of 16 years are allowed to participate in the classes or stay in training room during class. If your child is at an age where he/she can remain unattended while you are training, then your child is very welcome to stay in our member’s area with some toys, a book, an Ipad etc. while you train.

We have an age limit of 16 years. This means that no individuals below the age of 16 years are allowed to participate in the classes or stay in training room during class. If you are between 16 and 18 years of age and want to sign up, you will need the signature of a parent or guardian on the membership contract, which must be delivered at your first practice at the studio.

No, unfortunately not. It’s neither allowed to be a spectator on the classes nor bring guests to the training room if they are not participating in the class. Everyone who stays in the room the room during class must participate actively. Few people like spectators while they train, which we respect.
If you want to experience what our training is like, please book a trial class and join in. Everyone can take part!

We kindly ask all students to refrain from all phones use during training. Your phone must be on silent and put away during class, so it doesn’t disturb other participants and to keep your focus.
We understand you might want to take photos/videos of your training, but it’s important that you first ask the instructor if it’s OK and that you make sure you are the only one appearing on the video/photos. Everyone in the class have to be informed that a video or photo is about to be taken, so those who do not want to be filmed have a chance to move out the frame. Eventually, there might be a few moments towards the end of the class dedicated to filming, so it doesn’t interfere with anyone’s training. Just ask your instructor in the class, if you would like some time for photos/video in the class.

The trial class is paid in cash at arrival at the studio. Please note that we do not take credit cards, as all of the regular payments is paid automatically via “Betalingsservice” / PBS. For the same reason, all single classes, stag/hen parties, events and private lessons are also paid in cash at the studio or by transferring to our account.
If you wish to become a member, you don’t have to pay anything on the day you sign up. You will get you first bill sent to your address at the following payment period. After your first payment, the amount will be transferred automatically on the 1st day of each month via PBS.

You can end your membership according to the binding period. If you wish to end your membership by the 1st day of the following month, ElitePole has to receive your resignation from the membership no later than the 15th of the month. After the 15 of the month, the coming payments are sent, and you will pay for the following month and will have to wait till the subsequent month for your membership to end.
Please note that it isn’t possible to resign your membership instantly, but by the 1st of the month, according to the above mentioned.

Resignation must happen be sending a mail to kontakt@ElitePole.dk with your membership number, and a valid date of endning the membership according to the above mentioned. The resignation is only valid if it includes this information, and the information is correct according to the mentioned time deadlines and membership data. If there should be any doubt whether the mail has been sent, it is always the responsibility of the member to prove this.
Please note you cannot resign your membership while your membership is on a hold, but after your first payment after the hold/break period.
The membership is valid until it is resigned, which means it doesn’t end automatically. Even though you don’t use your membership actively, this does not cancel your membership or free you from paying.

We kindly advise members not to use Facebook in case of a resignation of membership, but refer to our e-mail address (resignations of Facebook are considered invalid)

Thank you in advance.

You can put your membership on hold after the possible binding period. If you wish to put your membership on hold, we have to receive a written statement by mail no later than the 15th of the month, if the hold period should start by the next month. After the 15 of the month, the coming payments are sent, and you will have to wait till the subsequent month for your membership to be on hold.
Your membership can only be on hold for whole months at a time, that is to say from the 1st to the 1st of the following month. Your break/hold period can last for a maximum of 6 months, for the price of 100 kr. for the whole period, that is paid via PBS at the coming payment period. Your statement and the information is to be sent to kontakt@ElitePole.dk with your membership number. Your statement of the hold period is only valid if the mentioned information is correct. Should there be any doubt whether a statement has been sent, it is always the responsibility of the member to prove this.
Please note that can’t resign your membership while your membership is on hold, but after the first payment after your break/hold period has ended.

We kindly ask students not use Facebook in order to statement a hold period for their membership but refer to our e-mail address.

Thank you in advance

Yes. If you wish to change your membership to another type of membership, this is possible after the eventual  binding period period (e.g. from unlimited monthly training to a max. 5 classes pr. month). Furthermore, you can at any time upgrade your membership to include both studios or change your membership from  279 kr. per month to unlimited or change studio.

All types of changes to your membership must be written by mail to kontakt@elitepole.dk, whereafter you have to fill out a contract at your next visit to the studio. The price of changing your membership is 100 kr.

We are open during the hours you can see on the schedules. We always open the studios approximately 10 min. before the first class of the day. Please be advised, that if you show up more that 10 min. early for the first class of the day, the gate/door will be locked and you will have to wait outside until we are ready to open the studio.

If you are late for a class, you don’t have to do anything yourself. A soon as the class has started, you won’t be able to check in for the class in our system and you will be charged a fee for not showing up in time for a booked class – regardless of the reason as to why you are late and how late you are. There is also a risk, that your spot on the class is passed on to someone on the waiting list. If your spot is passed on, you will still be charged a fee for being late.
Please note: If you are late and miss parts of the the warm up, the instructor might not let you participate in the class due to safety reasons. This is for your own safety.

We recommend you show up 5 min. before the class starts, so you have time to check in, change clothes and be ready for the start of the class.

When you sign up for a memebrship, your first payment will allways be from the date when you signed up and the rest of the month, one month ahead (since everyobe pays ahead) plus the sign up fee at 150 kr. This means that your bill covers approximately 2-1,5 months of training and is for that reason larger than normal. Hereafter you will of course pay for 1 month at a time only, every 1st day of the month.
Your first bill will usually be a bill that is sent to your home and hereafter the automatic PBS payment will take effect.
If you have any questions regarding your bill, you are always welcome to send your membership number to our e-mail address, so we can send you a specification of your payment.

If your payment is late, your membership will bee inactivated until you have paid, which means that you cannot train until we have received the payment. If we do not receive the payment, the case is passed on to an external debt collection service that is in charge of charging the owed amount. ElitePole cooperates with DKS debt collection service and Collectia. As soon a case is passed on to DKS/Collectia, we can no longer answer any question regarding your bill, and all communication must be made directly with DKS/Collectia, who will contact you.

Regardless of which membership you have, you can have a max. amount of 2 booking in the system at once. This certainly does not mean you can only train 2 times per week, as you can make new bookings as soon you have spent the ones you’ve made. So you can still train as often as you want if you have unlimited training.
We have experienced that more bookings at a time result in many bookings too far out in the future and many fully booked classes, but many unbookings on the actual day, as it can be hard to schedule your training far in advance. The system with max 2 bookings is therefore to everybody advantage. The idea is that you can plan your training 1-2 days in advance.
With a max of 2 bookings at a time, we also reduce the risk of injuries due to overtraining among our members, as you can book 2 classes per day only. If you train several hours in a row, it often won’t be safe.

If your color is yellow on the booking site, it means you are on waiting list for the class. If you are on the waiting list, you don’t have to show up at the studio or check in, as you don’t have a spot on the class. If you are on a waitinglist, you have to check the booking site yourself to see if you have a spot on the class. You can see min. 4 hours before the start of the class, if you got a spot on the class or not.
If you are on the waiting list and show up at the studio, you have a prior right for a spot, in case someone doesn’t show up or is late.
It’s a good idea to use the waitinglist system, as there is a big chance you will get a spot on the class!

As a member you have the opportunity to get our free app “MyEclub”, to book and unbook classes. The center code for the app is: yr2dCsA8

If you loose your membership card, then just ask the instructor to make you a new one next time you show up for training. It can be done instantly and costs 80 kr., that can be charged over PBS at your next payment.