Frequently asked questions
Get answers to your questions and find useful information
It depends on the class you’ve signed up for. Under the menu class descriptions you can see the recommended attire for each class.
In general, the following applies to all pole classes – you should always bring:
- Shorts and regular workout clothing (for pole parties, shorts are not required)
- Bare feet are standard for regular pole classes
- A small towel to wipe off the pole
- A bottle for water
For Flexibility classes, it is recommended to wear warm workout clothing, as you get the most out of the session when your body stays warm throughout, even during lying or slower sequences.
DRESS POLICY
- G-strings are not allowed as workout attire unless covered by another piece of clothing (e.g., shorts)
- The chest area must be covered by a piece of clothing so that nipples are not visible (for women)
Yes you can! Very few people are already strong or flexible when they start, as this is something you will achieve by starting and not a prerequisite to start. Our beginner classes (Pole Level 1), is designed to build the fundamental strength from scratch, so everyone can take part. We have no expectations of your current fitness level, strength or flexibility.
It is a general misconception, that you have to be extremely strong or flexible to start training pole, which definitely isn’t true. You can come just as you are. If you want to build strength and flexibility, then our Pole Level 1 and flexibility classes are just right for you.Pole dance is for everybody!“
Becoming a member is quickly and easy onlineOnce you are registered in our system, you will receive a welcome email with your personal login details for our booking system. You can then start using your membership.
Here’s how to get started:
1. Choose the membership that suits you
2: Receive your login details by email
3: Download the Elitepole app (Android or App Store)
4: Log in to the app using your membership details (select “Forgot password” to create a new personal password)
5: Sign up for classes
We have a minimum age requirement of 16 years. This means that children and young people under the age of 16 are not allowed to participate in classes or stay in the studio during training.
If you have a child who is old enough to stay on their own responsibly, they are welcome to remain in the reception area or a similar space while you train. The child may, for example, bring toys, a book, an iPad, or similar for entertainment.
This is at your own risk.
We have an age limit of 16 years. This means that no individuals below the age of 16 years are allowed to participate in the classes or stay in training room during class. If you are between 16 and 18 years of age and want to sign up, you will need the signature of a parent or guardian on the membership contract, which must be delivered at your first practice at the studio.
No, unfortunately it is not permitted to watch classes or bring guests into the studio who are not actively participating in the training. Anyone present in the studio during a class must therefore participate in the session.
Most people prefer not to have spectators while they are training, and we naturally want to respect that.
If you would like to experience how training works at our studio, you are very welcome to book a trial class and join in. Everyone is welcome to participate.
Phone policy:
We kindly ask all students to refrain from using their phone during training. Your phone must be on silent and put away during class, so it doesn’t disturb other participants and to keep your focus.
Picture/video policy:
We understand if you want to take photos/videos of your training, but you must always ask the instructor first if this is okay and get clear consent from everyone appearing in the photo/video (please ask before you film/take a picture). This also applies if you want to film the instructor.
If you would like to post the picture/film in public you must also get clear consent from everyone appearing in the photo/video (please ask everyone if it’s okay if you for example post this on your social media). This also applies if the instructor appears in the picture/video.
If needed there might be a few minutes towards the end of the class dedicated to filming, so it doesn’t interfere with anyone’s training. Just ask your instructor in the class, if you would like some time for photos/video in the class.
It is always okay to say no to be in videos/pictures with no further explanation. This applies to both participants in the class and the instructor. ElitePole understands and supports individual boundaries and protecting a comfortable and safe training environment is one of our top priorities.
If you have a monthly membership you will pay automatically with your card each month. Try out classes, single classes and purchace cards must be paid online via card before booking. Hen / stag parties can be paid with a bank transfer.
A membership is subject to a binding period. The membership can only be terminated once the binding period has expired.
A membership can be terminated at any time after any binding period has ended with a notice of current calendar month + 1 calendar month, where the member must pay for the membership before the cancellation takes effect.
Failure to attend, failure to use the membership, or unilateral cessation of payment does not constitute automatic termination of the membership. The membership will be considered active until a proper termination notice has been received and processed in accordance with the procedure below.
Termination must always be submitted in writing by email to kontakt@elitepole.dkThe email must include the member’s full name and valid membership number.
A termination notice is only considered valid once it has been received at the above email address and the correct membership number has been provided. Terminations communicated verbally or via social media are not valid.
In the event of any dispute as to whether a membership has been properly and timely terminated, the burden of proof rests with the member to document that the termination was made in accordance with this procedure.
It is not possible to terminate a membership while it is on hold. Termination may only be submitted after one payment has been completed following the end of the hold period.
Termination cannot take effect retroactively.
If you wish to put your membership on hold, we must receive a written request by email no later than the 20th of the month.
Please note: It is not possible to place a membership on hold during an active binding period.
The email must include the following information:
- - Full name , valid telefone number and the email you signed up with
- - Desired start and end dates for the hold period
Holds/pause can only be requested for full calendar months, always running from the 1st of one month to the 1st of a following month.
A hold period may last a maximum of 6 months. A fee of 100 DKK (under 30 years) – 125 DKK including VAT (over 30 years) applies for the entire period and will be charged immediately upon sending and receiving the hold request by email.
Requests to place a membership on hold should be sent to kontakt@elitepole.dk kontakt@elitepole.dk.
The request is only valid if it contains all of the above information and is received on time.
If there is any doubt as to whether a hold request has been sent or received correctly, it is the member’s responsibility to provide proof of submission.
It is not possible to terminate a membership while it is on hold. Termination may only be submitted after one payment has been completed following the end of the hold period.
If you wish to change your membership to a different type, this can be done after the end of the binding period (e.g., changing from unlimited training to a maximum of 5 sessions per month).
All membership changes must be made in writing by sending an email to kontakt@elitepole.dk kontakt@elitepole.dk and must include a valid telepfone number.
Downgrading Membership:
A downgrade can be made after the binding period has ended and incurs a fee of:
- 100 DKK (under 30 years)
- 125 DKK including VAT (over 30 years)
Upgrading Membership
Upgrades to a higher membership type can be made at any time and without a fee.
If the upgrade occurs during a promotional or introductory period, the price difference between membership types will be charged for the remaining part of the promotional period. After the promotion ends, the new membership continues automatically at the standard rate.
The original binding period remains unchanged from the initial registration date when upgrading.
Any offers, discounts, or promotional prices cannot be applied when changing your membership type unless explicitly stated otherwise.
Studio opening hours follow the schedule listed under “Schedule”.
However, studios may be accessible outside class times for self practicef the door is locked, a code can be provided for access – please ask an instructor for instructions.
At the Rødovre studio, a special key (paid) is required for access outside class times.
During classes, all studios have doorbells that can be used upon arrival.
If you arrive after the class has started, you cannot check in for that session, and a no-show fee will always be charged, regardless of the reason or how late you arrive.
Additionally, your spot may be given to someone on the waiting list. If your spot has been reassigned, you will still be charged the no-show fee.
Please note: If you are late and have missed parts of the warm up, the instructor might not let you participate in the class due to safety reasons. This is for your own safety.
We recommend you show up 5 min. before the class starts, so you have time to check in, change clothes and be ready for the start of the class.
If a payment is missed, we will attempt to process the payment automatically during the first 5 days of the month. If the payment is still not received, your membership will be temporarily deactivated, meaning you cannot attend classes until the payment has been completed.
A reminder fee of 100 DKK will be charged for each reminder email sent. If payment remains outstanding, the matter will be referred to an external collection agency, which will handle the recovery of the amount owed. ElitePole collaborates with Intrum Collection Agency. Once your case has been referred to the collection agency, ElitePole can no longer respond to questions regarding your invoice or case. All inquiries must be directed to Intrum, who will contact you directly.
Regardless of your membership type, you can have a maximum of 2 active bookings in the system at a time (except for the “Multiple Bookings” membership, which allows up to 4 active bookings). This does not limit how often you can train each week. Once you have attended your booked sessions, you can make new bookings. If you have an unlimited training membership, you can still train as often as you like.
We have experienced that more bookings at a time result in many bookings too far out in the future and many fully booked classes, but many cancelations on the actual day, as it can be hard to schedule your training far in advance. The system with max 2 (or 4) bookings is therefore to everybody advantage. The idea is that you can plan your training 1-2 days in advance.
With a max of 2 bookings at a time, we also reduce the risk of injuries due to overtraining among our members, as you can book 2 classes per day only. If you train several hours and days in a row, it often won’t be safe, and we want to take care of you, so you can have a strong and healthy body for many years.
If you are on the waiting list for a class, you do not need to check in, as you have not been assigned a spot.
You must check the app yourself to see if you have been given a spot, which will be visible at least 4 hours before the class starts. If you are still on the waiting list but arrive at the studio, you may be offered a spot if someone does not show up or is late. Using the waiting list system is recommended, as there is a high chance of securing a place in the class.
Self practice allows you to train independently in the studio outside regular class hours.
NV and Amager
To gain access to self practice at NV or Amager, please contact your instructor at your next visit. The instructor will guide you on how the system works, and you will then receive a code for access to the studio.
Rødovre
To gain access to self practice at Rødovre, please send an email to kontakt@elitepole.dk requesting access.
The fee for access is:
- 40 DKK for members under 30 years
- 50 DKK for members 30 years and older
The amount is automatically charged to your registered payment card upon registration.
Access is only active once:
- You have received an email with the guidelines and confirmation that the payment has been processed
- You have received a separate email from KISI with your access details
Self Practice Rules
All studios have guidelines for self practice, which must be read and followed. Access to self practice is conditional on respecting all applicable rules.
