Frequently asked questions
Get answers to your questions and find useful information
It depends on the class you’ve signed up for. Under the menu class descriptions you can see the recommended attire for each class.
In general, the following applies to all pole classes – you should always bring:
- Shorts and regular workout clothing (for pole parties, shorts are not required)
- Bare feet are standard for regular pole classes
- A small towel to wipe off the pole
- A bottle for water
For Flexibility classes, it is recommended to wear warm workout clothing, as you get the most out of the session when your body stays warm throughout, even during lying or slower sequences.
Dressing policy
- G-strings are not allowed as workout attire unless covered by another piece of clothing (e.g., shorts)
- The chest area must be covered by a piece of clothing so that nipples are not visible (for women)
Yes you can! Very few people are already strong or flexible when they start, as this is something you will achieve by starting and not a prerequisite to start. Our beginner classes (Pole Level 1), is designed to build the fundamental strength from scratch, so everyone can take part. We have no expectations of your current fitness level, strength or flexibility.
It is a general misconception, that you have to be extremely strong or flexible to start training pole, which definitely isn’t true. You can come just as you are. If you want to build strength and flexibility, then our Pole Level 1 and flexibility classes are just right for you.Pole dance is for everybody!“
Becoming a member is quickly and easy online.
Here’s how to get started:
1. Choose the membership that suits you
2: Modtag bekræftelse på mail
3: Download the Elitepole app (Android or App Store)
4: Log ind i appen med den mail du har oprettet dig med (Vælg “Forgot password” to create a new personal password)
5: Sign up for classes
We have a minimum age requirement of 16 years. This means that children and young people under the age of 16 are not allowed to participate in classes or stay in the studio during training.
If you have a child who is old enough to stay on their own responsibly, they are welcome to remain in the reception area or a similar space while you train. The child may, for example, bring toys, a book, an iPad, or similar for entertainment.
This is at your own risk.
We have an age limit of 16 years. This means that children and young people under the age of 16 are not allowed to participate in classes or be present in the studio during training. If you are under 18 and would like to sign up, a parent or guardian must create the membership on your behalf.
No, unfortunately it is not permitted to watch classes or bring guests into the studio who are not actively participating in the training. Anyone present in the studio during a class must therefore participate in the session.
Most people prefer not to have spectators while they are training, and we naturally want to respect that.
If you would like to experience how training works at our studio, you are very welcome to book a trial class and join in. Everyone is welcome to participate.
Phone policy:
We kindly ask all students to refrain from using their phone during training. Your phone must be on silent and put away during class, so it doesn’t disturb other participants and to keep your focus.
Picture/video policy:
We understand if you want to take photos/videos of your training, but you must always ask the instructor first if this is okay and get clear consent from everyone appearing in the photo/video (please ask before you film/take a picture). This also applies if you want to film the instructor.
If you would like to post the picture/film in public you must also get clear consent from everyone appearing in the photo/video (please ask everyone if it’s okay if you for example post this on your social media). This also applies if the instructor appears in the picture/video.
If needed there might be a few minutes towards the end of the class dedicated to filming, so it doesn’t interfere with anyone’s training. Just ask your instructor in the class, if you would like some time for photos/video in the class.
It is always okay to say no to be in videos/pictures with no further explanation. This applies to both participants in the class and the instructor. ElitePole understands and supports individual boundaries and protecting a comfortable and safe training environment is one of our top priorities.
If you have a monthly membership you will pay automatically with your card each month. Try out classes, single classes and purchace cards must be paid online via card before booking. Hen / stag parties can be paid via a payment link sent upon booking request.
It is the member’s own responsibility to cancel their membership in the under Profile – Show membership. It is also the member’s responsibility to ensure that the cancellation has been completed correctly.
A membership is subject to a binding period. The membership can only be terminated once the binding period has expired.
A membership can be terminated at any time after any binding period has ended with a notice of current calendar month + 1 calendar month, where the member must pay for the membership before the cancellation takes effect.
Failure to attend, non-use of the membership, or unilateral termination of payments does not constitute a cancellation of the membership. The membership remains active until it has been properly cancelled.
Cancellations communicated verbally or sent via social media are not valid.
In the event of any dispute as to whether a membership has been properly and timely terminated, the burden of proof rests with the member to document that the termination was made in accordance with this procedure.
Termination cannot take effect retroactively.
To put your membership on hold, please contact kontakt@elitepole.dk. In the email, please state: kontakt@elitepole.dk. In the email you must inform:
- Valid start and end date for the suspension period according to the conditions below.
- The email your membership was created with
The membership can be on hold for a minimum of 1 month, only for whole months and a maximum of 6 months. If the break period is to take effect on the first of the following month, the break period must be notified to ElitePole no later than the 20th of the month. The start and end date of the break period must be notified to ElitePole by e-mail. For each break period, a fee is paid according to ElitePole's current rates (100 DKK excl. VAT / +30 125 DKK incl. VAT).
It is not possible to put a membership on hold during a binding period.
Terminating the membership during a pause
If the member is on pause at the time the membership is terminated, the pause period will be cancelled as of the date the termination is received, and membership fees will be charged until the termination takes effect in accordance with the applicable notice period (the member must pay for the current month plus one additional month). It is therefore not possible to remain on pause during the final payment period (current month plus one additional month) prior to the effective termination date.
All membership changes must be made in writing by sending an email to kontakt@elitepole.dk kontakt@elitepole.dk og skal indeholde den mail medlemskabet er oprettet med.
Downgrading Membership:
Downgrading your membership type can only be done after the binding period has ended and will take effect from the first day of the following month. Fee for downgrading the membership:
- 100 DKK (under 30 years)
- 125 DKK including VAT (over 30 years)
Upgrading Membership
Upgrading your membership type can be done at any time and free of charge.
If the upgrade occurs during a promotional or introductory period, the price difference between membership types will be charged for the remaining part of the promotional period. After the promotion ends, the new membership continues automatically at the standard rate.
The original binding period remains unchanged from the initial registration date when upgrading.
Any offers, discounts, or promotional prices cannot be applied when changing your membership type unless explicitly stated otherwise.
The studios’ opening hours follow the schedule shown in the timetable under Schedules.
To access the studios for “Self Practice,” you must have an active monthly membership and read the terms in the under “Self Practice.”
Upon arrival for classes, all studios have doorbells that can be used, as the doors are always locked.
If you arrive after the class has started, you cannot check in for that session, and a no-show fee will always be charged, regardless of the reason or how late you arrive.
Additionally, you risk that your spot in the class may be given to someone from the waitlist or another person who has shown up. If your spot has been reassigned to another member, you will still be charged a no-show fee.
Please note: If you are late and have missed parts of the warm up, the instructor might not let you participate in the class due to safety reasons. This is for your own safety.
We recommend you show up 5 min. before the class starts, so you have time to check in, change clothes and be ready for the start of the class.
If the recurring payment is not made on the agreed due date, a reminder will be sent in accordance with applicable legislation. A reminder fee of DKK 100 per reminder letter may be charged, and a maximum of three reminders will be sent with a minimum interval of 10 days between each reminder, should payment continue to be outstanding.
If payment is not made within the specified deadline, this shall constitute a material breach of the membership agreement. ElitePole shall thereafter be entitled, without further notice, to terminate the membership with immediate effect. The membership will be suspended, and the member will be excluded from all forms of training at ElitePole until the full outstanding amount has been paid. The suspension period will not be credited or extended.
In the event of breach, ElitePole is entitled to calculate and claim payment of all outstanding amounts as well as payment of the full remaining binding period, including any notice period, whereby the total amount shall fall due for immediate payment in accordance with the terms of the membership agreement. ElitePole further reserves the right to transfer the claim to external debt collection should payment continue to be outstanding. Upon transfer to debt collection, the member will be liable for additional costs in accordance with applicable regulations.
To ensure fair access to classes, you can have a maximum of 2 active bookings at a time (4 with the membership Flere bookinger). More bookings).
As soon as you have used a booking, you can make a new one—so you can still train as often as you like with an unlimited membership.
The rule is in place to prevent classes from being booked far in advance and then cancelled at the last minute. This way, more people have the opportunity to get a spot.
At the same time, it helps keep your training balanced, so you avoid overtraining.
If you are on the waiting list for a class, you do not need to check in, as you have not been assigned a spot.
You must check in the app yourself to see if you have been given a spot in the class. This will be visible at least 4 hours before the class starts. If someone cancels after the 4-hour deadline, everyone on the waitlist will receive an email notifying them that a spot has become available. The spot is then booked on a first-come, first-served basis.
It is a good idea to use the waitlist system, as there is a high chance that you will get a spot in the class.
Self practice allows you to train independently in the studio outside regular class hours. You must have a membership that includes unlimited training in order to use this option.
NV and Amager
To gain access to self practice at NV or Amager, please contact your instructor at your next visit. The instructor will guide you on how the system works, and you will then receive a code for access to the studio.
Rødovre
To gain access to self practice at Rødovre, please send an email to kontakt@elitepole.dk requesting access.
The fee for access is:
- 40 DKK for members under 30 years
- 50 DKK for members 30 years and older
The amount is automatically charged to your registered payment card upon registration.
Access is only active once:
- You have received an email with the guidelines and confirmation that the payment has been processed
- You have received a separate email from KISI with your access details
Self Practice Rules
All studios have guidelines for self practice, which must be read and followed. Access to self practice is conditional on respecting all applicable rules.
